One Platform
to Handle Every Call Better
Some calls don't need your team, and others need your team at their best. CSxAI handles both.
What If Routine Calls Didn't Need Your Team at All?
across your systems in a single conversation.
Build Your AI Agent in Minutes
Design workflows, adjust tone, and set escalation rules. Deploy changes in minutes, not weeks.
Conversations That Sound Human
Empathy-aware dialogue that adapts to tone and urgency in real time. Not a decision tree. Not keyword matching.
Smart Escalation
When a call needs a human, the AI hands off with full transcript, sentiment context, and a suggested response.
Real-Time Dashboards
Resolution rates, sentiment trends, and AI-ranked improvement opportunities. Not just call volume.
Test Before It Goes Live
Sandbox testing and call scoring to validate agent behaviour before it reaches a customer.
Connects to Everything
Symitar, nCino, Salesforce, AppFolio, Yardi, and more. One execution layer across your stack.
Intelligent Quality Analytics
after every conversation.
Complete Context, Instantly
Full transcripts, AI-generated summaries, interaction history, satisfaction trends, and open issues surfaced automatically the moment a call connects.
Live Intelligence
Real-time transcription, objection detection, and rebuttal suggestions in one unified panel. The AI thinks with your agents.
Smart Recommendations
AI-powered product suggestions with confidence scores that update as the conversation unfolds.
Post-Call Automation
Summaries, action items, and CRM notes generated the moment the call ends. Nothing falls through.
Objection Handling
Instant recognition of pushback with context-aware responses. Your agents respond with confidence, not guesswork.
Connects to Your Workflow
CRM, ticketing, and workforce management. CSxIQ fits into how your team works.